Our Policies.
Clear and simple.

Policy 01

Cancellation and Refunds

Last updated: July 2026

We understand that plans can change. This policy outlines our approach to cancellations, rescheduling, no-shows, and refunds. By booking with strIVe, you agree to the terms outlined below.

All cancellations and rescheduling requests must be made at least 24 hours before your scheduled appointment. You can cancel or reschedule through our online booking system, by phone, or by emailing us at contact@striveiv.com.au.

A $60 deposit is required at the time of booking to secure your appointment for all clients. This deposit is deducted from your total on the day.

• If you cancel or reschedule with more than 24 hours notice, your deposit will be refunded in full or transferred to your rescheduled appointment.
• If you cancel within 24 hours of your appointment, your deposit will be forfeited in full.
• Deposits are non-transferable to another person.

New clients: Your $60 deposit secures your appointment. A one-time $35 prescription fee is required before your first infusion. This fee is added by your nurse at checkout on the day and covers your initial doctor consultation and treatment authorisation. Your $60 deposit is then deducted from your remaining balance.

Returning clients continuing the same treatment: Your full $60 deposit is deducted directly from your treatment cost on the day. No doctor consultation or prescription fee is required provided your treatment remains the same and your prescription is still valid.

Returning clients changing their treatment: If you change to a different treatment, a new prescription is required. A $35 prescription fee will be added at checkout on the day of your next appointment. Your $60 deposit is then deducted from your remaining balance.

If you do not attend your appointment without prior notice, the following applies:

• Your $60 deposit will be forfeited.
• An additional 50% of your total appointment value will be charged to the payment method on file.

You are welcome to reschedule your appointment at no cost provided you give at least 24 hours notice. Your deposit will be transferred to your new appointment date. Rescheduling within 24 hours of your appointment will be treated as a late cancellation and your deposit will be forfeited.

We are committed to providing safe, high quality treatments. If you have a concern about your treatment, please contact us within 48 hours of your appointment at contact@striveiv.com.au or +61 411 393 278 and we will work with you to reach a fair resolution.

Refunds are assessed on a case by case basis. As IV therapy is a clinical service administered by a registered healthcare professional, we are unable to offer blanket refunds for completed treatments. If you experience any adverse reaction, please contact us immediately.

The $35 prescription fee applies to new clients and to returning clients who change their treatment. It covers the cost of doctor consultation and treatment authorisation and is added at checkout on the day by your nurse.

This fee is non-refundable once the prescription has been issued, as the clinical service has been rendered regardless of whether the infusion proceeds.

Prescriptions are valid for 12 months. Returning clients continuing with the same treatment will not be charged the prescription fee again within that period. If your prescription expires or you change your treatment, a new prescription and fee will apply.

Policy 02

Privacy Policy

Last updated: July 2026

Strive IV Therapy (ABN 19 562 621 024), operated by Sanjana Stroud, is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We collect personal and health information necessary to provide safe, effective IV therapy treatments. This includes:

• Full name, date of birth, contact details (phone, email, address)
• Health history, current medications, and medical conditions
• Treatment history and clinical notes
• Payment information (processed securely through Fresha)
• Consent and intake form responses

We collect your information when you:

• Make a booking through our online booking system (Fresha)
• Complete our intake and consent forms
• Contact us by phone or email
• Attend an appointment with our nurse

Your information is used solely for the purpose of providing and improving our services, including:

• Assessing clinical suitability and administering treatments safely
• Communicating appointment details and reminders
• Processing payments and managing bookings
• Complying with our legal and clinical obligations
• Sending appointment-related communications

Your personal and health information is stored securely within Fresha, our booking and practice management platform. Fresha complies with applicable data protection laws. We do not store your information in any other system or share it with third parties except where required by law or necessary to provide your treatment (such as our prescribing doctor).

We will not sell, trade, or share your personal information with third parties except in the following circumstances:

• With our prescribing doctor as required for treatment authorisation
• Where required by law or a regulatory authority
• In an emergency where your safety or the safety of others is at risk

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your information (subject to our legal obligations)
• Withdraw consent for non-essential communications at any time

Health information is treated as sensitive information under the Privacy Act 1988 (Cth) and is handled with the highest level of care and confidentiality. It is collected and used only for the purpose of providing clinical services and will not be disclosed without your consent except where required by law.

If you have a question, concern, or complaint about how we handle your personal information, please contact us at contact@striveiv.com.au. We will respond within 5 business days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Policy 03

Terms and Conditions

Last updated: July 2026

These Terms and Conditions govern your use of strIVe Mobile IV Therapy services, operated by Sanjana Stroud (ABN 19 562 621 024). By booking or receiving a treatment, you agree to these terms in full.

strIVe provides mobile IV therapy services administered by a registered nurse and authorised under medical prescription. All treatments are delivered at a location of your choosing across Brisbane, Gold Coast, and Sunshine Coast, Queensland.

To receive treatment with strIVe you must:

• Be 18 years of age or older
• Complete our intake and consent forms prior to treatment
• Disclose all relevant medical history, conditions, and medications honestly and accurately
• Obtain a valid prescription through our prescribing doctor (required for all infusions)
• Be deemed clinically suitable by our registered nurse at the time of treatment

All IV infusion treatments require a valid doctor's prescription. A $60 deposit is required at the time of booking for all clients and is deducted from the total on the day.

New clients require a doctor consultation before their first infusion. A $35 prescription fee is added at checkout on the day. Your $60 deposit is deducted from the remaining balance.

Returning clients continuing the same treatment do not require a further doctor consultation or prescription fee, provided their prescription remains valid. Your full $60 deposit is deducted from your treatment cost on the day.

Returning clients changing their treatment require a new prescription. A $35 prescription fee will be added at checkout on the day. Your $60 deposit is deducted from the remaining balance.

All prescriptions are valid for 12 months from the date of issue. Once a prescription expires or a treatment changes, a new prescription is required before the next infusion can proceed.

strIVe reserves the right to refuse or modify treatment at any time if our nurse determines it is not clinically appropriate or safe for you. This may occur if you have not disclosed relevant medical information, if your condition has changed, or if our nurse has clinical concerns about proceeding. In such cases, your deposit will be refunded in full.

By booking with strIVe, you agree to:

• Provide accurate and complete health information at all times
• Inform us of any changes to your health or medications before each appointment
• Ensure a safe and accessible environment for our nurse to administer treatment
• Follow all aftercare instructions provided following your treatment
• Contact us immediately if you experience any adverse reaction

strIVe and Sanjana Stroud will not be liable for any adverse outcomes resulting from inaccurate or incomplete health information provided by the client, or from failure to follow aftercare instructions. All treatments are administered in accordance with Australian healthcare standards by an AHPRA-registered nurse under medical prescription.

IV therapy services provided by strIVe are not intended to diagnose, treat, cure, or prevent any medical condition. They are complementary wellness treatments and should not replace the advice of your GP or specialist. If you are experiencing a medical emergency, call 000 immediately.

All payments are processed securely through Fresha. By booking, you authorise strIVe to charge the deposit amount and, where applicable, any no-show fees to your payment method. Remaining balances are collected on the day of your appointment by card. We do not accept cash.

We reserve the right to update these Terms and Conditions at any time. The most current version will always be available on our website. Continued use of our services following any changes constitutes acceptance of the updated terms.

These Terms and Conditions are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland.